Insurance Desk
Insurance & Cashless Assistance
The hospital insurance desk helps patients with documentation, pre-authorisation requests and coordination with insurers and TPAs.
Documents usually required
- Insurance card or policy document
- Photo identity proof of the patient
- Doctor's advice for admission
- Previous reports relevant to the condition
- Any employer or TPA reference details
How the process works
- 1Inform the insurance desk before or at the time of admission
- 2Desk verifies the policy and hospital empanelment status
- 3Pre-authorisation request is submitted to the insurer or TPA
- 4Insurer responds with approval, query or rejection
- 5Final bill is settled as per the insurer's approval
Empanelled insurers and TPAs
The list of empanelled insurers and TPAs is published here once confirmed by the hospital. Please contact the insurance desk to check whether your policy can be used for cashless treatment.
Cashless treatment is subject to policy terms, hospital empanelment and authorisation by the insurer/TPA.
Speak to a hospital care coordinator
Share your requirement and our team will guide you to the right department.